Section 6

Partner Support

The Ignite Reading Knowledge Base is an essential resource for support and information. Please submit all support requests through the Knowledge Base to ensure concerns are addressed quickly and efficiently. Our team is always ready and eager to assist.

In addition to support, the Knowledge Base also contains a wide range of helpful resources, including:

• Onboarding materials for district
and school partners and staff

• Technology guides to assist with syncing
student data, rostering, device setup, and usage

• Troubleshooting tips for common issues

• Information on headphone orders and
replacements

• Details about the program’s general operations

• Session cancellation policies

• Family communication letters

• Program closure dates

• Literacy resources to support student learning

Partner Support

From Jessica Sliwerski,
CEO of Ignite Reading
Thank you for joining our mission

Dear Partner,


Thank you for taking the time to engage with this Implementation Playbook—and more importantly, for committing to a partnership that has the power to change lives.

At Ignite Reading, we are obsessed with outcomes because we know what’s at stake. When a child learns to read, the world opens up to them. When they don’t, doors close—quickly and unfairly. You’ve made the decision to interrupt that cycle. That’s bold. That’s brave. And that’s exactly why we are so proud to be in this work with you.

This playbook is a reflection of what we’ve learned from hundreds of schools and districts across the country. But it’s also a living document. We expect it to evolve as we listen to you—your feedback, your wins, your challenges, your insights.

And please remember: you are not alone in this work. Our team is here to support you every step of the way. Whether it’s troubleshooting a tech issue, digging into student data, or just brainstorming how to build momentum in your school, we’ve got you. Together, we can make sure every student becomes a confident, fluent reader. That’s not just a goal—it’s a promise.

With gratitude and determination,

Jessica Sliwerski
Chief Executive Officer
Ignite Reading